Some usefull information is provided in the following brochures.
- 20 Tips to Help Prevent Medical Errors
Medical errors happen when something that was planned as a part of medical care doesn't work out, or when the wrong plan was used in the first place. Medical errors can occur anywhere in the health care system.
- Code of Ethics
This Code has been adapted from the Canadian Medical Association Code of Ethics as an ethical guide for Canadian physicians, including residents, and medical students. Its focus is the core activities of medicine such as health promotion, advocacy, disease prevention, diagnosis, treatment, rehabilitation, palliation, education and research.
- Guide to Complaint Resolution Through Mediation
Mediation is the process of using a neutral third party to bring together a complainant, the physician and the regulatory body, i.e. the College, for the purpose of reaching an agreement in the resolution of a complaint.
- Tips on Choosing a Family Doctor
When choosing a family doctor, it's wise to find one that suits your own particular needs and lifestyle, and who takes an interest in you as a person
- Your Guide to the Complaints Process
As a patient, you may sometimes be dissatisfied with the service, attitude, or conduct of your doctor. You should feel that you can talk to your doctor about these matters in an open, honest manner.